Returns & replacements
Start a return or replacement
Returns are open for 7 days from the day your order is delivered. Start it below and you'll get a confirmation — you don't need to call anyone first.
Your Krishna ships from our Clapstore fulfilment centre, so the returns portal below is the Clapstore Toys one. Use the same order number you got in your confirmation.
What you'll need
- 1Your order number. It's in your order confirmation email and SMS.
- 2The email or phone number you ordered with. Whichever one you used at checkout will work.
- 3A photo, if it arrived damaged, defective, or with something missing. It speeds up a replacement considerably.
Returns portal
Portal not loading, or your order number not recognised? Email support@clapstore.co.in or message us on WhatsApp with your order number and we'll sort it out.
What's covered
Report any damaged or defective item within 7 days of delivery. Verified damaged, defective or missing-item claims are usually resolved with a free replacement, or a refund if a replacement isn't available. Items must be unused and in their original packaging to be returned. The full terms are in the Returns & Refunds policy.
